Privacy Policy

At ATL Windshield Repair, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information necessary to provide you with our services, including:

• Personal Information: When you request a quote, schedule an appointment, or contact us, we may collect personal details such as your name, phone number, email address, and vehicle information.
• Payment Information: If you make a payment for services, we collect payment details, including credit/debit card information and billing address.
• Technical Information: We may collect data about how you use our website, such as your IP address, browser type, and pages visited, to improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide you with the windshield repair and replacement services you’ve requested, including scheduling and communication about your service.
• Payment Processing: To process payments for services and send receipts or payment confirmations.
• Customer Support: To respond to your inquiries, requests, and service-related issues.
• Improvement of Services: To enhance our website and services based on customer feedback and usage patterns.
• Marketing: With your consent, we may send you promotional offers, discounts, or information about new services that we believe will be of interest to you.

3. How We Protect Your Information

We implement a variety of security measures to safeguard your personal information:

• Encryption: All sensitive information, such as payment details, is encrypted during transmission using secure technologies (SSL).
• Access Control: Only authorized employees who need access to your information to perform their job functions are allowed to handle your data.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except for the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in delivering services to you, such as payment processors or ADAS calibration partners. These parties are contractually obligated to protect your information and use it only for the services they provide.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember certain information, such as your preferences or previous visits.

You can choose to disable cookies through your browser settings, but this may affect certain functionalities of our website.

6. Your Rights

You have the right to:

• Access and Update: Request access to the personal information we hold about you and update or correct inaccuracies.
• Opt-Out of Marketing: Opt-out of receiving marketing emails or promotional communications from us by following the unsubscribe instructions in those communications.
• Data Deletion: Request the deletion of your personal data where applicable, subject to legal or contractual retention requirements.

7. Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: atlwindshieldrepair@gmail.com
Phone: (404) 897-0500